Refund policy

 

Everything at doze is handmade in small batches, so each piece is a little one-of-a-kind. We want you to love your order so here's how we handle things if something's off. 🌙

If it arrives damaged, defective, or wrong
We've got you. Message us within 3 days of receiving your order at @hellodozeph or hellodozeph@gmail.com with your name, order date, and a clear photo or video of the issue (an unboxing video helps a lot!). We'll arrange a replacement, or a full refund if we can't replace it and return shipping is on us when the fault is ours.

Change of mind
Because our candles, mists, and steamers are consumable, hygiene-sensitive goods, we can't accept returns or exchanges once they've been opened or used. For unopened, unused items, reach out within 3 days and we'll gladly arrange an exchange or store credit (return shipping is on you).

Handmade means slight variations
Small differences in color, scent strength, or finish are part of the handmade charm, not defects, so these aren't eligible for return. Scent is personal too so we can't refund a "not my scent," but message us and we'll help you pick your match next time.

Pre-orders
Pre-order items ship within the timeframe noted on the product. You can cancel for a full refund anytime before it ships, and if we're ever unable to fulfill your pre-order, you'll get a full refund, no questions asked.

Refunds
Approved refunds are sent via your original payment method (GCash / bank transfer) within 5–7 business days. COD orders are refunded via GCash or bank transfer.

Not covered
Items damaged after use or from improper storage (like a candle left in the heat), opened consumables, and orders sent to a wrong address entered at checkout so please double-check your details before paying.

Questions? Message @hellodozeph or email hellodozeph@gmail.com and we will get back to you.